Frequently Asked Questions
Choose the pieces you want, add them to your cart, and follow the checkout steps. You will receive a confirmation email as soon as the order is placed.
If your order has not yet been dispatched, email us as soon as you can and we will do our best to amend or cancel it. Once a parcel has left our facility we cannot recall it, but you can still return it under our 30-day return policy. For more information, visit our refund policy.
Shipping is free on every order within the United States. There is no minimum order value. For more information, visit our shipping policy.
We ship within the United States only. We do not currently offer international shipping.
Orders are prepared within 1–2 business days and delivery takes a further 4–8 business days, so most orders arrive within 5–10 business days. Orders placed before 5:00 PM Eastern Time begin processing the same business day. For more information, visit our shipping policy.
Deliveries are handled by USPS. For more information, visit our shipping policy.
You will receive an email with a tracking number as soon as your order ships. See our Track Order page for details.
You have 30 days after receiving your item to request a return. Email us with your order number and we will send you return instructions and the return address. For more information, visit our refund policy.
Once your return reaches us it is inspected within 7 business days and the refund is issued to your original payment method. Depending on your bank, it can take a further 3–5 business days to appear on your statement. For more information, visit our refund policy.
The quickest way to get a different item is to return the original item and, once the return is accepted, place a new order. For more information, visit our refund policy.
No.
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay. See our Payment Policy for details. For more information, visit our payment policy.
All prices are shown and charged in US dollars (USD).
Yes. Payments are processed over an encrypted connection by established payment providers, and we do not store your card details. For more information, visit our payment policy.